Terms of delivery
(Päivitetty 3.9.2024)
SiljArt FI29847758 (hereinafter referred to as the online store) sells products to individuals and companies in Finland. We reserve the right to change delivery terms and prices. The prices of the products include VAT. At the moment it is only possible to buy from the online shop if your address is in Finland. If you live outside Finland and are interested in any of the products for sale in the shop, please contact us by email info@siljart.fi and we can arrange payment. In the near future, the online shop will also offer the possibility to buy from outside Finland. Translated with DeepL.com (free version) info@siljart.fi and we can agree on a payment arrangement. In the near future, the online shop will also offer the possibility to buy from outside Finland.
Contact details for the online shop
Email: info@siljart.fi
Telephone: 0408433965
Postal address: Vaistomaantie 46, 28660 PORI
To order
The products you want to order are selected on the website by adding them to your shopping cart. The order is sent by paying for the contents of the shopping cart in the online checkout. By placing an order, you accept these terms and conditions, the prices of the products and the delivery charges. If an e-mail address is provided at the time of ordering, an order confirmation will be sent by e-mail. The order confirmation will indicate the products ordered and the price.
Payment
The e-commerce payment provider is Visma Pay (Paybyway Oy, VAT No. FI24865594), which is registered in the register of payment institutions maintained by the Financial Supervisory Authority. Payment is made via Visma Pay's online service and the statement and invoice show Visma Pay or Paybyway Oy as the payee. Visma Pay forwards the payments to the online merchant. The payment is secure as all information about the payment transaction is transmitted over an encrypted connection so that no third party can see the transaction details.
A transaction is created between an e-commerce customer and an online shop. The online shop is responsible for all obligations related to the transaction.
Read more about Visma Pay:
Payment methods
Through Visma Pay, you can pay with your online banking ID, wallet, payment cards (credit/debit), invoice or instalment. The following payment methods are available: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Local cooperative banks, S-Pankki, Handelsbanken, Ålandsbanken, MobilePay, Masterpass, Pivo, Visa, Visa Debit, Visa Electron, MasterCard and Debit MasterCard cards, as well as bill/payment options via Jousto and Fellow finance.
MobilePay: You can pay with your MobilePay wallet if you have enabled online payments in the app settings. Payments made with a MobilePay wallet will be charged to the payment card linked to the wallet. If the payment cannot be debited from your payment card, it will not be possible to pay with your MobilePay wallet in the online shop.
Pivo: The Terms of Use are available on the Pivo website: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/
Alisa Bill
30 days interest-free and cost-free payment period for the purchase made. If you wish, you can use Fellow Overdraft and pay for purchases flexibly in installments, starting at €9.90/month. If you do not use the credit feature, the account credit is free.
All customers are subject to strong electronic authentication at the time of their first purchase. In addition, you will always receive the products you have purchased before you have to pay the invoice. We also take responsibility and you get your money back if something unexpected happens to your online shop.
We want to provide the best possible customer experience when paying for online purchases. Our strongly identified customers can pay for their purchases with just a few clicks. The authentication is done with a one-time code sent to your phone.
Read more https://www.alisapankki.fi/henkiloasiakas/lasku
Jousto invoice and instalment is a domestic service that lets you shop quickly and safely. Flexusto is for individuals who have managed their finances properly.
With flexibility, you get 30 days interest-free repayment time. A 2,90€ billing surcharge will be added to your purchase. Once you receive your invoice, you can decide whether to pay in full or in instalments. With instalments, you can pay for your purchase in up to 36 instalments, starting at €9.90/month. Flexible instalments cost €3.90/month and carry a 19.90% credit interest rate. You can use Flexusto to pay for purchases between €30 and €3000.
Buying with JOUSTO is safe. When you make your first purchase, you will be strongly authenticated electronically. As a returning customer, you can easily authenticate with a one-time code sent to your phone. With every purchase, we make a real-time, automated credit decision. The payment transaction and data transmission always takes place in a secure connection. The invoice is sent by email. The credit issuer is Aurajoki Nordic Ltd.
Read more about JOUSTO at www.jousto.com The most convenient way to pay online at JOUSTO!
OP invoice - A flexible way to pay for online shopping. For customers of all banks. With OP Invoice you can make purchases of up to €5 000 and pay them off interest-free within 45 days. If you wish, you can split the bill into several instalments. Your purchases are displayed in one place, so you can easily keep track of how your money is being used. With a credit limit, you can keep your spending within the limits you want. Receive your bills conveniently by email. In our online service, you can see information about your OP Bill usage and the amount of your purchases. You can use OP Invoice if you are over 20 years old and able to pay, and you have a Finnish bank's domain name. For more information on OP Invoice, please visit: https://www.op.fi/henkiloasiakkaat/paivittaiset/maksaminen/op-lasku
Visma Pay contact details
Visma Pay, Paybyway Oy (VAT No. FI24865594) E-mail: helpdesk@vismapay.com Phone: 09 315 42 037 (weekdays 8-16) Postal address: Brahenkatu 4, 53100 Lappeenranta, Finland
Delivery
Tilauksia postitetaan arkipäivisin. Varastosta valmiiden tuotteiden toimitusaika on normaalisti n. 3-5 arkipäivää. Mikäli toimitettavat tuotteet ovat tilaustuotteita (tilaustyö), toimitusaika on normaalisti n. 1-2 kuukautta, riippuen tilaustyön koosta ja sen hetkisestä tilaustyöjonosta. Toimituskulut suomeen ovat asiakkaalle maksuttomat.
If a product is lost or damaged during delivery, this must be reported to the online store without delay, but within 5 days at the latest. The company responsible for the delivery must be informed immediately of any damaged packages.
Returns
Customers have a 14-day right of exchange and return under the Consumer Protection Act. The customer has the right to exchange or return some or all of the products ordered. The products to be returned or exchanged must be packaged in an appropriate manner so that the product remains intact during transport. If you wish to return or exchange products, please first contact the online shop and ask for return instructions. Please include your name, contact details and account number with your return for a possible refund. Return shipping charges are the responsibility of the customer. The right of return applies only to finished works/products from the online shop.
Made-to-order items/works, which are produced according to the customer's wishes, are non-refundable.
Cancellation, liability and complaints
Before the delivery of the order, the order can be cancelled by written notice by e-mail.
The online shop is legally liable for defects in the products sold. In case of complaint, please contact us by e-mail info@siljart.fi
The consumer has the right to refer any disputes to the Consumer Disputes Board.